Satu Miettinen is a professor of service design at the University of Lapland. For several years she has been working with service design research and authored number of books and research publications in this area. Her research interests are in the areas of service design including the areas of social and public service development, citizen engagement and digital service development. She is running several national and international service design research projects coordinated by the University of Lapland. Satu Miettinen has worked as a visiting professor in Stanford University in USA, Tongji University in China and at the University of Trento in Italy.
Satu Miettinen has a strong research interest in the area of arctic design. Arctic Design produces solutions to the needs of extreme and marginal contexts. These solutions are scalable and applicable in other contexts as well. Arctic Design is about producing extreme wellbeing and competitive edge for circumpolar areas. Satu Miettinen is co-ordinating Arctic design lab that is part of DESIS network.
Satu Miettinen works actively in the area of social design in USA, Namibia, South Africa and China. She is an active artist and designer in the area socially engaged art. In the past she has worked as a project manager and specialist in the areas of crafts development, cultural and creative tourism in several international and European Union funded projects during the period 1997–2006.